Who are we?

We are The Insolvency Guidance Group Limited and can be contacted on the below
contact details:
Email: info@theinsolvencyguys.org.uk
Telephone: 0330 043 9047
Address: Suite 138 Peel House, 30 The Downs, Altrincham, Cheshire, WA14 2PX

Why do we collect and use your personal information?

We collect and use your personal information in order to review your financial
circumstances and advise you on suitable debt solutions and, where appropriate,
refer you to a suitable debt solution provider.

We may use your personal information to send marketing communications to you
about similar products and services that may be of interest to you. We will send our
marketing communications to you by email. It is to be noted that you can object to
your personal information being used by us to send you marketing information.

Each marketing email will also include an unsubscribe link to enable you to opt-out of
receiving future marketing communications. 

Who will we share your personal information with?

We will share your personal information with suitable debt solution providers such as
Insolvency Practitioners on our panel and not-for-profit debt advice organisations. 
We may share your personal information with regulatory bodies when required to do
so by law.

We may engage the services of professional advisers such as compliance
consultants, lawyers and accountants who may be given access to your personal
information in order to provide their services to us.

We will ensure that your personal information is protected by obtaining a written
undertaking of confidentiality from the professional service providers. 

How long will we store your personal information ?

We will store your personal information for up to six years after you cease to be our
client. This is to enable us to refer to our records in the unlikely event that you want
to lodge a complaint against us within six years.

If you do not exercise your right to object to marketing or unsubscribe to our
marketing emails we will store your personal information for marketing purposes until
you exercise your right to object or unsubscribe. 

What are your rights in relation to your personal information
Right to access?

You have the right to request copies of the personal information we hold about you at
any time. 

Right to rectification

You have the right to request that we correct any inaccurate personal information we
hold about you.

Right to erasure 

You have the right to request that we delete your personal information from our
records.

Please note that we will not be able to delete your personal information whilst we are
still providing our services to you. We will be able to delete your personal information
once you cancel the service or once the service is completed. 

Right to restrict processing 
You have the right to request that we restrict how we use your personal information. 
Right to object 
You have the right to object to the collection and use of your personal information at
any time. 

Right to data portability 
You have the right to obtain a copy of your personal information in a legible and
compatible format such as Excel or Word. 
How can I exercise my rights in relation to my personal information 
You can exercise all of your rights by contacting us on any of the above contact
details. 

How do I lodge a complaint about the use of my personal information?

You can lodge a complaint with us directly by contacting us on one of the above
contact details.

In some cases, your enquiry may be dealt with by our partner IVA firm Peak Insolvency who may contact you to discuss your options.

Peak Insolvency operates as an independent data controller and will process your information in line with it’s own privacy policy.

We do not sell your information, any referral is made solely for the purpose of providing Insolvency services